Refund Policy

Last updated: April 2026

Notice / Aviso · Bilingual SummaryAviso · Resumen Bilingüe

English summary: Subscriptions: cancel anytime; the current month is not refunded but you keep access until period end. 14-day free trial: cancel before the trial ends to avoid charge. Uncustomized products: full refund within 7 days if not yet downloaded. Customized products: not refundable once delivered, but we correct genuine errors (typos, wrong business name, wrong CCB number) at no charge. Defective or never-delivered products: full refund or replacement at your election.

Resumen en español: Suscripciones: cancele en cualquier momento; no se reembolsa el mes actual, pero conserva el acceso hasta el final del período. Prueba gratis de 14 días: cancele antes de que termine la prueba para evitar el cargo. Productos no personalizados: reembolso completo dentro de 7 días si aún no se ha descargado. Productos personalizados: no son reembolsables una vez entregados, pero corregimos errores genuinos (tipográficos, nombre incorrecto del negocio, número CCB incorrecto) sin costo. Productos defectuosos o no entregados: reembolso completo o reemplazo a su elección.

English: The full text below is provided in English. The English version is the legally controlling version in case of any discrepancy with translations. For a fuller Spanish translation, contact orders@pacificbuildcompliance.com.

Español: El texto completo a continuación se proporciona en inglés. La versión en inglés es la versión legalmente vinculante en caso de cualquier discrepancia con traducciones. Para una traducción más completa al español, escríbanos a orders@pacificbuildcompliance.com.

Overview: Preview Before Payment

Because GroundWork Oregon uses a preview-before-payment model, refund requests after final delivery are rare. You see a watermarked preview of your actual customized document before paying, and you request revisions if needed. Payment happens only when you approve the preview.

This section details the specific circumstances in which refunds are available.

Before Payment (No-Cost Situations)

Intake Form Withdrawal

If you submit an intake form and decide not to proceed before we've started work, no charge applies. Email us at orders@pacificbuildcompliance.com to notify us.

Preview Received but You Don't Proceed

If you've received a preview but decide not to purchase, simply don't complete the payment. The watermarked preview is not usable without payment. No charge applies. No further action required — after 10 days of inactivity, we close out the order.

Preview Unsatisfactory

If the preview doesn't meet your expectations, you have three options:

Request revisions — Two rounds of revisions are included at no charge. Reply to the preview email with what needs adjusting.
Cancel without charge — If after revisions the document still doesn't meet your needs, you can cancel without any charge.
Complete the order — Pay only if the final preview satisfies you.

After Payment

Factual Errors in Delivered Document

If within 7 days of final delivery you identify a factual error in the delivered document (incorrect company information, incorrect legal citation, etc.), email us with specifics. We will correct the error at no charge and redeliver.

If the error cannot be resolved through revision, we will provide a full refund and delete our copies of the document, at which point your license to use it terminates.

Significant Legal Inaccuracies

If within 30 days of final delivery, you (or an attorney reviewing the document) identify that a section of the document substantially misstates or misapplies applicable Oregon law as of the date of delivery, email us with specifics and attorney backup. We will correct the document at no charge or, if the issue cannot be resolved, issue a refund.

Note: normal differences of judgment in drafting, preferences in wording, or subsequent changes in law (occurring after delivery) are not grounds for refund.

Customer Errors or Policy Disagreements

Refunds are not available for:

Documents that were delivered according to the information provided on your intake form, where that information later proves incomplete or changes
Differences of judgment about policy wording, length, or structure — these are addressed through the two-round revision process
Changes in your business situation after delivery
Changes in applicable law after delivery
Requests to add substantial new content not covered by the original document scope (these are available as additional custom work at $150 per hour)

How to Request a Refund

Email orders@pacificbuildcompliance.com with:

Your order license ID
Specific description of the issue (page references, quoted text if possible)
What you'd like to have happen (correction, refund, or both)

We respond to refund requests within 2 business days.

Refund Processing

Approved refunds are processed through Stripe within 2 business days of approval. The amount appears back in your account within 5-7 business days depending on your bank.

When a refund is issued, your license to use the delivered document terminates, and you must delete all copies of the document.

Chargebacks

Please contact us before initiating a chargeback. We almost always resolve issues directly and quickly. A chargeback results in immediate license termination and may prevent future orders.

Questions

Email orders@pacificbuildcompliance.com.